ServiceTitan
ServiceTitan ranks #6 of 38 brands in the HVAC & Plumbing AI Visibility Index, with 5.9% of all AI citations. All five engines named it, and it was named first 72.3% of the times it appeared.
Visibility by engine
strongest in ChatGPT · weakest in Gemini
Where it wins
citations by buyer intent
What the models actually said
Verbatim from the scan — real answers to buyer questions, unedited.
“ServiceTitan: This is a popular choice for plumbing businesses.”
— ChatGPT · parametric
“For HVAC contractors, ServiceTitan is widely considered the best option.”
— Claude · parametric
“ServiceTitan works well if you want more advanced reporting, though it may cost more for smaller teams.”
— Grok · parametric
“ServiceTitan leads for high-volume residential operations, while BuildOps is top for commercial mechanical contractors.”
— Perplexity · web-grounded
The gap to the top
ServiceTitan holds 5.9% of AI citations. The category leader, Roto-Rooter, holds 10.0% — 1.7× more. In an AI-mediated market, that gap compounds: the more consistently a brand is named, the more confidently models reproduce it.
Ranked alongside ServiceTitan
the brands two places either side in the index
How these numbers are produced — the prompt bank, the five engines, and what counts as a citation — is documented in The AI Visibility Index methodology.
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